COVID-19 Important information for new and returning students

If you are an enrolled student, you will receive regular updates from us via email. Please do not ignore these emails as they may contain important information about how your course will be delivered in the coming months, and what may be expected of you.

As the UK government has raised the Covid alert level in areas around the UK, the School is taking a precautionary approach and moving some groups of students to online-only delivery. This will be until the alert level returns to Tier 1 (‘Medium’). If this affects you, then you will receive information telling you how to continue your studies online.

If you are required to attend some of your classes in person, or you need to use our IT or library facilities, then you can feel confident that our first priority is your safety and wellbeing.

We have made several changes to our facilities to ensure that they are Covid-secure including:

  • Safe distance markers and a one way system in place.
  • Information displayed at building entrances setting out how to use the building safely
  • Hand cleaning and sanitation stations with sanitiser hand gel at entrances
  • Safe distancing instructions in washrooms and other shared spaces
  • Enhanced cleaning taking place throughout the day

To ensure everyone stays safe, and to minimise the risk of infection we need you to play your part in protecting yourself and your colleagues by reading and following the guidance below.

As the situation surrounding Covid can change quickly, we urge you to keep up to date with the latest government guidance and to remain vigilant to the risk of Covid transmission.

Last updated October 2020

LSST Coronavirus Helpdesk



London 020 8795 3863

Luton 015 8272 9486

Birmingham 012 1643 6774

We recommend that you only come into campus when you have scheduled in-person teaching sessions on your timetable or to use IT or library facilities.

Library facilities opening hours can be found here

Above all, we ask you please to be patient with each other in the understanding that recent times have been stressful and anxious for many of us.

When you come to campus you must:

  • Follow all instructions given to you by campus staff or on posters and signs around the building, and stick to the one-way system in place
  • Wash your hands regularly (sanitation stations are placed throughout the building)
  • Maintain social distancingand not congregate in groups or obstruct entrances or communal areas
  • Maintain social distancing and not congregate in groups or obstruct entrances or communal areas
  • Wear a face covering at all times when moving around the building (i.e. in corridors, washrooms, communal areas and reception)

Eating and drinking is prohibited in classes (with the exception of water bottles).

On public transport:

If you use Public Transport to come to campus, remember that it is a legal requirement for you to wear a face covering at all times unless you are exempt.

More information on wearing face coverings can be found here:

Stay at home, self-isolate and request a test.

You MUST NOT come to campus if you are experiencing any symptoms of COVID-19 or even symptoms associated with a normal cold or flu. The above applies regardless of whether or not you have had a positive COVID test.

Anyone with Covid symptoms who requests a test must self-isolate immediately by law.

Further guidance on how and when to self-isolate can be found here

You should contact student support officer of coordinator to report any of the following to us:

  • That you or someone you live with has tested positive for Covid and you must self-isolate
  • That you are experiencing symptoms but are awaiting a test result
  • Are not able to attend campus for health or wellbeing reasons (or other personal or logistical reasons related to Covid)

If your test is positive, you are required by law to continue your self-isolation for at least 10 days; anyone in your household will be required to self-isolate for 14 days. Public Health officials will then get in touch to identify any “close contacts” who live outside of your household.

A ‘close contact’ is a person who has been close to someone who has tested positive for Covid anytime from 2 days before the person was symptomatic up to 7 days from the onset of symptoms (this is when they are infectious to others). This could be a person who:

  • Spends significant time in the same household
  • Is a sexual partner
  • Has had face-to-face contact (within one metre), including:
  • Being coughed on
  • Having skin-to-skin physical contact, or
  • Contact within one metre for one minute
  • Has been within 2 metres of someone who has tested positive for Covid for more than 15 minutes
  • Has travelled with them in a small vehicle, or in a large vehicle or plane

If you are identified as a close contact by someone who’s tested positive, you are legally required to self-isolate for 14 days from the last contact you had with the person who has tested positive.

In these circumstances we may be able to coordinate remote study for you or make other arrangementsif remote studyis not possible.

Our normal mitigating circumstances policy applies if you are unable to undertake assessments owing to illness or any other unforeseen reason relating to Covid. We understand that, for some people, Covid can take time to fully recover from and we will be mindful of this when giving special consideration.

If you have tested positive for Covid we may require further information from you if you have recently been on campus, to help us manage the risk of infection.

Please contact your student support officer of coordinator or speak to your Personal Academic Tutoras soon as possible to let us know if you have a high risk of serious illness from Covid, or whether you live or have close contact with a vulnerable person.

Special arrangements will be made on a case-by-case basis.

The School will actively work with Local Authority Health Protection Teams and Public Health England to assess the riskwhere individuals within the School’s academic community should test positive for COVID-19.

In this instance, the School will determine whether a precautionary period of online study is appropriate for the affected class and will update persons in that class accordingly. Being required to study online as a precaution does not necessarily mean you are required to self-isolate; you should refer to government guidance on self-isolating, or do so if specifically advised to by NHS Test and Trace services, or the by the School.

If you are advised to self-isolate, you must do so; individuals who do not isolate when required to may receive a fine.

For more information, please refer to our Outbreak Management Plan.

Depending on the level of Covid risk in your area and the status of the government’s local Local Alert System, you may be required to study onlinefor a period of time. In this case you will be able to access your course via the School’s virtual learning environment and will continue to receive live lessons via our webinar platform.

We will contact you immediately via email in the event that face to face activities are suspendedand give you detailed instructions on how to access your course.

It is therefore vitally important that you regularly check your emails at this time.

If you are required to study online, you will continue tohave full digital access to all support services, e-learning resources and Personal Academic Tutoring assistance.

Regardless of how we deliver your course in the coming months, your student finance arrangements will remain unaffected, provided that you continue to actively participate.

The School’s Attendance Monitoring Policy will continue to apply.

Your attendance will be marked for both on-campus and online sessions. By logging into an online session, you will be confirming your attendance. However, spot checks may take place to ensure that online participants are genuinely present.

For more information, or if the current circumstances are affecting your ability to attend your classes, please contact as soon as possible.

The content of you academic programme and method of assessment will not be affected by changes to delivery mode. All deadlines and requirements (including learning and development objectives on your Personable Development Plan) will continue to apply unless you are notified otherwise.

We may increase the use of formative assessment (that means informal assessment activities that do not count towards your final grade); this is to ensure that online teaching and learning is effective and that students are engaging with their programmes.

Work placements

There may be restrictions on students undertaking work placements in 2020/21; if your course requires you to undertake a work placement, we will discuss with you how this may be conducted closer to your placement start date.

The central contact line for Work Placement team is 0208 795 3863 extension 505 or you could send us an email at

Additional guidance for students on the help and support available to them can be found on LSST Connect under the GUIDANCE & INFORMATION section, entitled ‘Enrolment and Induction Guidance AY20/21.

For more information please visit and see contact details for your local student support officer or coordinator.

Stay tuned to our Blog and social media channels for practical advice on remote studying and managing Covid-related stress and anxiety.

Information we hold on you may need to be shared with the Local Authority or NHS Test and Trace Teams if there is a risk of spreading COVID-19. This is so individuals who may be at risk can be identified and contacted, and the risk of infection can be managed.

The School will keep records of individuals suspected of having or receiving a positive test result for COVID; these records will be securely held within the School’s head office and subject to our strict data protection protocols.