Owing to social distancing measures, recently announced by the UK Government, LSST has temporarily suspended delivery of face-to-face classes until further notice. All Lessons will now be delivered online via webinars.

Please read the following information carefully as it outlines how you can continue your studies and access the College’s numerous support services, as well what to do if you are having difficulty using our online learning platform.

Despite the current COVID 19 circumstances, we remain committed to delivering a high-quality educational experience and support our students to achieve successful outcomes in their studies.

We understand this is a challenging situation and we are continuously updating our FAQ webpage to help you understand how you can continue to get the most out of the College. We have also launched a dedicated LSST Coronavirus Helpdesk: healthinfo@lsst.ac

We urge students to follow the latest Government advice and not to leave your home unless absolutely necessary. The latest advice can be found here:https:/www.gov.uk/coronavirus

During this time your student finance arrangements will remain unaffected provided that you continue to successfully engage with you programme of studies.

LSST Coronavirus Helpdesk

Email: healthinfo@lsst.ac

Telephones:

London 020 8795 3863

Luton 015 8272 9486

Birmingham 012 1643 6774

our webinar classes will continue to run to your current timetable to minimise disruption, unless we contact you to tell you otherwise   You should already have been provided with links to access your webinar lessons – if you have not received these, or you are having technical difficulties, please contact our help desk at: helpdesk@lsst.ac All student services can also be accessed online in the usual way via our VLE, or using the contact emails found in your Student Handbook. We are monitoring the early stages of online delivery to ensure platforms are working properly and that students are successfully participating. We will shortly be collecting feedback from you about how things are going and how we can improve our online services. Your student finance arrangements currently remain unaffected; however, we require you to log on to your online classes in order for us to record your attendance. If you do not continue to attend online, this will be treated the same way as if you did not attend a class and you will need to justify your absence in the usual way. Failing to attend and engage with your webinar classes will affect your eligibility for student financial support. It is important that you use the correct email and name when joining online classes so that your attendance is marked correctly.

FAQs

What does ‘online learning’ mean?

This means that students can continue to study via the School’s VLE but do not need to attend classes in person. Moving to online learning can be quite a transition, but our support staff are on hand to help you every step of the way.

How will I be assessed?

Learning aids and assessments are available through the Blackboard or LSST’s Virtual Learning Environment (VLE) depending upon the Awarding Body for your course, You must continue to check your ‘Blackboard’ or the LSST VLE (depending upon which electronic platform is relevant for you) for the most accurate and up-to-date information regarding your assessment deadlines.

What will happen now to my formal exams and on-campus assessments?

You’ll be asked to complete a different assessment and submit it online. Please continue to check Blackboard and VLE for most accurate information regarding your deadlines.

Should I still submit coursework?

Yes. If you have been set coursework, you should continue to work on this as usual and submit online by the agreed deadline.

Will this affect my Student Finance England (SFE) payments?

The Student Loans Company has confirmed that students will receive the scheduled or next instalment of their maintenance loan.

Will I be able to graduate this year?

We do not have any formal notices at present but will update this section as soon as we do.

Do I have to attend the work placements?

Students should not be attending work placements UNLESS this is their 'normal' place of work and they are an essential service provider.

What if I get ill?

Our normal mitigating circumstances policy applies if you are unable to engage with your programme owing to illness, injury or any other unforeseen reason. We understand that for some people, the Coronavirus can take time to fully recuperate from and we will be mindful of this when giving special consideration.

What you can expect when using VLE

• daily communications from an academic • webinars which can be watched live • details about how we will conduct assessments, should we need to change this • learning materials and activities for all modules • online assessments • additional useful online resources

You can expect the following additional support:

• regular updates by email • access to support from Student Services, the IT team and Academic support staff

We expect student to:

• log into VLE at least once a day and for all scheduled lessons • check your announcements daily to ensure you are up to date with news about your modules • check your module assessment pages. This is where we will provide further guidance about any changes to normal assessment – it is important that you check this regularly to understand what to do and when.

Contact Information

General enquiries

If you are having problems accessing you programme materials and lessons, please contact the helpdesk on:
E: helpdesk@lsst.ac and T: 020 8795 3863

Academic Support

Please email your allocated Personal Tutor in the first instance or email the Dean of your campus for further assistance.

Student Support

/support-and-facilities/student-support/

Registry

Please contact Registry on:
E:registry@lsst.ac and T: 020 8795 3863

Admissions

To contact admissions staff please visit:
/meet-the-admissions-team/

Quality Unit

Please contact the Quality Unit on:
quality@lsst.ac

Following the announcement that exams including GCSEs, AS levels and A levels will not go ahead this summer, we would like to reassure all applicants that we are committed to providing the necessary support and guidance to ensure admission into LSST.

I am interested in studying at LSST but are you currently accepting applications?

Yes we are. We can accept your application via admissions@lsst.ac or info@lsst.ac

Are returning student applications still open?

LSST can assess application within normal time frames. We can take questions via admissions@lsst.ac and send reminders to prospective students about when LSST will be allowed to permit people back on to its premises.

I am interested in attending an Open Day at LSST

At present, all LSST Open Days are postponed until further notice. We are working hard with our IT teams to bring you a virtual tour and will update you, should you request, on admissions@lsst.ac

LSST is complying with government guidance and has made arrangements for all to staff to work from home where it is possible for them to do so. Special safety and distancing measures will be put in place for staff members who cannot work remotely.

The Company remains committed to supporting staff at this difficult time and will make all necessary arrangements to facilitate remote working. Human Resources will check in on staff members working remotely to ensure they are adjusting to new working arrangements.

We urge you to follow current government guidelines and NOT to leave you home unless absolutely necessary. This is to help control the spread of COVID-19 (Coronavirus) and to save lives.

If staff members have any queries regarding their employment conditions at this time, these should be directed to hr@lsst.ac

How do I continue my teaching?

Each lecturer has now received thorough training on teaching delivery via online platforms from 23 March 2020. If you have not yet received this training, or are having technical difficulties, please contact helpdesk@lsst.ac or call 020 8795 3863

There will be no classes or face-to-face teaching until further notice.

We ask all staff to encourage feedback and share best practice on LSST’s emails, social media or internal communication channels.

We urge all individuals to stay up to date with the latest government guidance regarding preventing the spread of Coronavirus.

The Latest information can be found here:

href="https://www.gov.uk/coronavirus" target="_blank" rel="noopener">https://www.gov.uk/coronavirus

What we are doing to protect our students, staff and visitors against the spread and impact of coronavirus

LSST is continuously monitoring the developing situation around the viral outbreak of the COVID-19 (coronavirus) and improving our strategy to respond responsibly to the effect the outbreak will have.

For more information please see our LSST Health and Safety policy available at /wp-content/uploads/Health-Safety-Policy.pdf

We are urging all students to follow the Public Health and hygiene guidelines, however should you start to present symptoms, to follow the procedures as per HM Guidelines: https://111.nhs.uk/covid-19.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

Do not go directly to your GP surgery as this may spread infection.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance
  • Read more advice about getting medical help at home.

    I am pregnant and need advice

    If you're pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstretricians and Gynaecologists.

    If you are told by NHS 111 to self-isolate, you should report illness or self-isolation by emailing us at coronavirus- healthinfo@lsst.ac

    How do I stop coronavirus from spreading?

    The NHS state that there are things you can do to help reduce the risk of you and anyone you live with getting ill with coronavirus. This still applies if you leave your home during the national lockdown from 24 March 2020.

    Do

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get back home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • Don't

    • do not touch your eyes, nose or mouth if your hands are not clean

    Who's at high risk from coronavirus?

    According to the NHS, coronavirus can make anyone seriously ill, but there are some people who are at a higher risk.

    For example, you may be at high risk from coronavirus if you: have had an organ transplant

  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition that makes you much more likely to get infections
  • are taking medicine that weakens your immune system
  • are pregnant and have a serious heart condition
  • If you're at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted.

    If you are vulnerable to coronavirus or know someone that is please visit: https://www.gov.uk/coronavirus-extremely-vulnerable

    STAY AT HOME, STAY CONNECTED, SAVE LIVES

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