Admissions Appeals and Complaints

Appeals:



  • Unsuccessful applicants may appeal against the college’s decision within 10 working days of receiving the outcome of their application

  • Applicants may submit an appeal using the appeal form available on the website.

  • Applicants who have failed the Maths or English test do not qualify for an appeal.

  • The admissions panel will only consider an appeal if an applicant feels there has been a significant administrative error or a misapplication of the general entrance requirements effecting the outcome of the application.

  • The admissions panel aims to respond to appeals within ten working days.

  • The admissions panel decision is final.

  • If you wish to submit an appeal to the Admissions Panel, please click here.

Complaints:



  • Applicants may submit a complaint if they feel unsatisfied by their experience during the admissions process, because of their treatment by a staff member, due to equipment or facilities and for any other reason related to admissions.

  • Complaints must only be made by applicants, except in special circumstances.

  • The applicant should first raise their complaint informally with the Admissions Officer.

  • If the applicant is unable to resolve the complaint informally they should submit a complaint form available on the College’s website and from the Admissions Office.

  • A Senior Admissions Officer will acknowledge in writing receipt of the complaint. The Senior Admissions Officer will then investigate the complaint and submit a written response to the complainant within 10 working days from acknowledgement of receipt of the complaint.

  • If the applicant is still dissatisfied with the outcome of the Senior Admissions Officer’s investigation, the applicant may further write to the Director of Admissions.

  • The Admissions Director’s decision upon investigation of the complaint will be considered final.

  • For information, relating to our complaints procedure. Please refer to section 13 of the Admissions Policy.

  • If you wish to submit a complaint, please click here.
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