IT Support

Please contact LSST’s IT Support Service for any IT related inquiries.

The main services provided by IT Support for staff and students includes: Regulations for the Use of IT Facilities
ID Cards User Accounts and Login Passwords
LSST Email Accounts Assignment Submission Technical Support
Assignment IT Software Support Maintaining Internet & Wi-Fi Access
Troubleshooting networking, hardware or software problems
Please follow our Centralized IT Support Ticketing System here: IT Support Ticketing System for Student and Members of Staff

Drop-in sessions are for IT related issues only between 9am to 8pm, Monday to Friday, during term time only.

You can get in touch with our IT Support team on
020 8795 3863.
A voicemail service is set up for out-of-hours calls.

Please refer to our regulations for the use of the LSST's IT facilities, which can be found here Regulations for the Use of IT Facilities . Staff members can visit the Staff Portal from the homepage for information on IT policies.

WiFi Access

LSST’s wireless network is LSST School and can be accessed using the below instructions.

Login Details

Your username is your LSST ID reference number. Your password will be provided to you after successfully enrolling on a course.

WiFi Access:

  • Username format: ID reference number
  • Password Access:

  • Username format:
  • Password

If you are unable to connect to the WiFi or RMUnify please contact the IT helpdesk on
020 8795 3863.

Manual device configuration setting

If you need to configure your wireless device to use LSST’s WiFi, please use the following:

  • SSID: LSST School (BOYD)
  • Security Type / Encryption: WPA2/AES (LSST Use Windows Radius Server authentication)
  • Network Authentication Method: PEAP
  • User Authentication: EAP-MSCHAPv2
  • Guest Access is available on request for all guest users
  • All domain-joined devices automatically connect to LSST-College SSID

LSST Connect: Virtual Learning Environment

LSST Connect is the primary Virtual Learning Environment (VLE) platform at LSST, on which e-learning takes place. It provides the tools for online teaching and collaborative learning as an aid to classroom teaching.

Access to LSST Connect

Prior to the start of each teaching semester, you will be given access to all the modules that you have registered for and these will be listed when you log into LSST Connect.

Log in using your LSST username and password.